How we keep your information confidential

At Fresno Madera Farm Credit, we make protecting your privacy a top priority, and hold your financial and personal information in strict confidence. In fact, some say we are overly cautious. That's fine with us. After all, we are protecting your account information. Our employees must comply with federal regulations that prohibit unauthorized use of your information. We do not sell your information to third parties. In addition, unless we are required by law, we do not provide your information to anyone (including your accountant or attorney) without your authorization.

How we protect your privacy in Online Banking

We take many precautions to protect your privacy when you do business with us through Online Banking.

Browser encryption

To access your account, you must use an Internet browser that utilizes 128-bit encryption technology, which is an industry standard for secure area browsing of sensitive information.

Enrollment

Access to your account through Online Banking requires a thorough enrollment process to assure that you alone receive information about your account. After you submit your completed enrollment form to us electronically, you will be notified of your approval. You will receive an email with a link to get into MySite and then you will be able to complete the online banking enrollment. This enrollment process helps assure your privacy.

Password

We've made our password selection and verification parameters stringent to reduce the potential for security breaches. You will need to select a password that meets the following criteria:

10 to 15 characters

One character must be a number 

One character must be upper-case

One character must be lower-case

One character must be a special character

Cannot be the same as the last 5 passwords

Do not use your user name or your first or last name. 

These criteria may make a password more difficult to remember, but they also make unauthorized access to your account far more difficult as well. Passwords are encrypted on our system, and they are not accessible to Fresno Madera Farm Credit employees. No one connected with this website or Fresno Madera Farm Credit will ever ask you for your password. If you receive such a request, please report it to us immediately by secure messaging or phone call.

Of course, you must protect the confidentiality of your password. Do not give it to others, and do not keep it in a place where others may have access to it. If you suspect that your password is lost or stolen, or that someone made an unauthorized transaction on your account, please notify us at once. As an added precaution, you will be prompted to change your password every 180 days.

Review 

Once your account is active in Online Banking, you can access account information and you should periodically review that information for accuracy.

Software safeguards 

A "time-out" feature shuts down access to your account to keep others from viewing your data after you leave your computer. After 10 minutes, the site will require you to re-enter your password to access your account again. To thwart would-be hackers, a customer's account will be inaccessible after five unsuccessful sign-on attempts. For help reactivating your account, call us at 559-277-7016 or toll free at 1-866-363-8637. All activities are electronically logged, so both you and Fresno Madera Farm Credit can review them in case of any suspicious activity.

Secure electronic messages

You can feel confident that your communication with us is protected and secure when you use the "Messages" option after logging onto your account. We use a secure electronic system to keep information confidential.

Firewall

The only way to access Fresno Madera Farm Credit customer account information is through the secured section of our website, which is protected by a "firewall." A firewall is part of our security system that helps prevent hackers or other unauthorized people from breaking into our computer systems.

How you can help:

• Keep your password confidential and safe.
• Sign off of your account before walking away from your computer or before visiting other Internet sites.
• Clear your computer cache when exiting your account. 
• Use secure electronic messaging, rather than your regular Internet e-mail for communicating with Fresno Madera Farm Credit.
• Report to us a lost or stolen password immediately.
• Report any unauthorized transactions, requests for your password, or anything else suspicious that appears to come from Fresno Madera Farm Credit.
• Please use the reporting instructions below to submit any security concerns.

Report a Security Issue

Fresno Madera Farm Credit investigates all reports of security vulnerabilities affecting our website, email, products & services. If you believe you have found a security vulnerability, we would like to work with you to investigate it.

Please report all security issues to securityincidents@fmfarmcredit.com.

Please include the following information:

• Your Name
• A Phone Number where we can contact you
• An Email where we can contact you
• A description of the security issue

Limited Liability 

For other important information relating to the use of Online Banking and limits on Fresno Madera Farm Credit's liability, see the Online Banking Agreement and Disclosures posted on this website.

This policy was last modified on January 12, 2022.